AI First Business Iris Leverages AI
Why did C1S do this: “The Second Brain”
- Tickets, security, backups, M365, and networking all lived in separate portals — a single view of any client's posture.
- Built Iris as an AI "second brain" — one window into everything keeping client environments running.
- Replaced manual reporting with automated, real-time dashboards and AI-assisted ticket handling.
- Goal: let a lean team operate like a larger one
Additional examples: “AI First”
- Finance: Automate monthly sales data by timeframe, customer, or revenue line.
- AP/Invoicing: Iris flags invoices that deviate from a vendor's usual rate.
- Operations: When inventory dips below threshold, Iris auto-triggers reorders.
- Customer Engagement: Iris triages after-hours support requests, routes them to the right queue, and follows up with sentiment-aware satisfaction checks.
- Work in Progress: Iris tracks project handoffs across departments and gives customers a live status view.
- HR: Iris screens resumes, schedules interviews, and walks new hires through onboarding.
- Strategic Planning: Iris pre-loads quarterly KPIs, pulls action items from meeting notes, and runs on-the-spot "what if" scenarios.
What does C1S do with this: “Happy Customers”
- Operations Center: Real-time view of critical tickets, SLA gaps, security alerts, and backup health — all clients, one dashboard.
- Iris Assist: AI triage, categorization, and resolution support for the service desk.
- Security & Monitoring: Sign-in risk, MFA gaps, cyber alerts, and network health tracked across all client tenants.
- Operations Support: Time tracking, CRM/QBR prep, staff training via Iris Academy, and billing/integration audit reports